A few years ago, OK transitioned to Extendas' back-office solution. This successful collaboration was further expanded at the end of 2024. At the high-traffic highway locations OK Hoogblokland and OK Eemakker, multiple SPINpos (iPad) cash register systems from Extendas have now been installed and are used specifically for the bakery/shop areas. These are premium locations with a unique food service concept, where peak times demand a POS system that can scale with ease.
The hospitality module
In collaboration with several Extendas customers, an advanced hospitality module was developed to simplify the sale of composed items, such as sandwiches. The module guides employees step-by-step through the order process.
Items can be configured in detail from either FuelOffice or SPIN, allowing staff to easily handle both optional and required choices per recipe directly from the POS. As a result, extensive work instructions are no longer needed, and the right questions are always asked at the counter. Recipe changes can also be rolled out instantly across all locations.
The module also supports kitchen processes with production tickets and order numbers. For example, tickets for hot sandwiches are automatically sent to the hot side of the kitchen. Combined with FuelOffice, the system offers real-time insight into item usage, giving OK full control over stock levels and ordering processes.
Process development and implementation
Remco Muurlink, project manager at Extendas, looks back on the process with satisfaction: “Due to the termination of their previous vendor contract, OK needed to switch systems on short notice. Despite the tight timeline, we completed the project well ahead of schedule without sacrificing functionality. Thanks to close cooperation with OK and our partner Mokobouw, we ensured a smooth installation process with zero downtime at these high-traffic locations. The collaboration with OK was extremely positive, and since go-live, there have been no support requests. It was fantastic to work with such a knowledgeable and forward-thinking organization.”
Preparation played a key role. With targeted training beforehand and on-site expertise on the transition day, the switch went off without a hitch. Regular feedback sessions during development ensured the solution was closely aligned with OK’s operational needs. The result is a future-proof system that worked seamlessly from day one, immediately boosting OK’s efficiency and customer satisfaction.
Added value for OK
Stephan Bakker, Continuous Improvement Manager at OK, emphasizes the value of the new hospitality module and the collaboration with Extendas:
“The switch to the SPINpos system with hospitality module has significantly improved our operations. Thanks to the intuitive interface, our staff were able to start using the system without extensive training. The module encourages them to ask the right questions to our customers, which enhances customer satisfaction. Ultimately, it supports improved margins, efficient kitchen coordination, and delivers a solution that matches the customer experience we want to offer. The excellent collaboration, customer-focused approach, and flexibility we’ve come to expect from Extendas over the past years gave us full confidence in choosing this system for both locations.”
Future plans
The successful implementation of SPINpos at OK Hoogblokland and OK Eemakker is just the beginning. More OK locations are scheduled to follow. In addition, work is underway to integrate online ordering and further connect to De Digitale, whose order kiosks are fully integrated with the SPIN platform. These developments fit perfectly with Extendas' vision as a true integrator, connecting various systems to give businesses maximum flexibility and freedom of choice.
About Extendas and SPINpos
In addition to the hospitality module, SPINpos offers a wide range of features. Alongside support for shop and bakery environments, the solution is also ideal for the carwash and petrol market, allowing fuel and wash transactions to be handled from the same register. The asset-light design ensures low upfront investment and easily replaceable hardware, making the system both flexible and future-proof.
Extendas is a leading software provider for service stations and carwashes. Our high-quality products and customer-driven approach make us a reliable, forward-thinking partner for businesses looking to innovate.
