Online help for users of the Extendas back office products
The Extendas helpdesk offers online support. With remote support you watch while our operator explains functions on your computer or solves problems
Extendas clients can contact our helpdesk in the event of questions about the functioning of the systems. The helpdesk is staffed by skilled, solution-oriented specialists. They provide answers to questions and do troubleshooting. They also help with manuals, updates and tools.
The staff at our helpdesk mainly offer online support. They do so via remote support sessions, where they take over your desktop with your consent. With remote support, you can watch how the helpdesk operator explains functions on your computer or solves problems. For this service you will need to download the programme ‘Team Viewer‘.
The help desk also uses remote support sessions to explain new modules in the FuelOffice back office system.
Manuals and tools
Extendas offers online manuals and tools for the most commonly used components of FuelOffice. These provide simple instructions on how, for example, to go through the steps of an update.
The help desk also handles Extendas training sessions for users of FuelOffice, FuelPortal and the SPIN platform. Our consultants usually organise meetings at your offices, with the key users present. Sometimes the training sessions are online. For this the programme Team Viewer is used.
Our Support Specialists are available via e-mail. They are reachable during office hours between 08:30 and 17:00 in the GMT+1 timezone. In most situations the can service you quickly, in cases where it concerns multiple parties they will coordinate the support on your behalf with partners. This could happen when the pocesses are outside the scope of the Extendas solutions and/or external procured hardware/software.
You can reach our Support Specialist via e-mail on firstname.lastname@example.org