A total overview of all customer and supplier data, in one CRM system
Keep control of your customers and suppliers with FuelOffice, the powerful, user-friendly back office system for the petrol market
FuelOffice Relationship Management is the basis of the back office system. It records the name, address, keywords and master data of every business contact. It is a powerful tool for customer relationship management (CRM). Use it to support your contacts with customers and suppliers. The platform you can be integrally linked with the Logistics, Sales and Financial modules. This creates a simple and comprehensive management environment which contains the entire chain: from checkout (POS) and petrol card system to inventory control, order management and statistics. Read more about Chain Integrations
FuelOffice Relationship Management offers numerous opportunities. As a convenient mail generator, for instance. Personalised letters, e-mails or comprehensive (e-)mail campaigns are easily and correctly addressed. A mailing list is compiled with ease, using smart selection criteria. Your own word processor can be used to provide the content of the mailings as the CRM system connects seamlessly to Microsoft Office.
All correspondence between you and your business contact is recorded in FuelOffice Relationship Management. This enables you and your employees to view all arrangements made with contacts at a glance. In order to gain even more insight, notes and agreements may be filtered by action, type of contact and employee. In addition, each action is associated with an action date. This can also be set to function as a reminder. Telephone call lists for use in following up a mailing are easily produced. Telephone call lists, with addresses, can be provided on a daily or weekly basis – on screen or printout.
Do you have a large organisation, with many customers and multiple sales employees? Then FuelOffice Relationship Management is the perfect solution for you. As you can register activities by business name and contact person. This applies to face-to-face conversations, phone calls, mass mailings, confidential e-mails or faxes. Your employees can view the recorded communication and easily take over tasks from each other. The CRM system allows for unlimited notes per business, activity and contact person. Extensive search and report capabilities complete the platform.